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Miscellaneous » School Closure » Mental Health & Social Services

Mental Health & Social Services

In association with Prospect Football and Prospect High School!
We recognize that our students may feel additional stress and anxiety during this period of uncertainty. Below, you'll find information with General Resources within Santa Clara County as well as High School Support staff that can assist you and/or your student.
If this is a medical or mental health emergency, please call 911 immediately for assistance. Other immediate assistance resources are:
  • Crisis Text Line for Santa Clara County Residents: text "RENEW" to 741-741
  • Suicide and Crisis Hotline at 1 (855) 278-4204
  • Uplift (EMQ) Crisis Team (Santa Clara County) at 408-379-9085 or 1-877-412-7474
The Student Service Center's goal is to support all students holistically - physically, academically, socially, and emotionally. Therefore, you can find the offices of two Assistant Principals, Guidance Counselors, Guidance Clerk/Registrar, Health Clerk, District Nurse, and UpLift and CASSY counselors. Please visit the webpage to get in contact via email.
  • UpLift Counseling Services - If you would like to make an appointment to speak with an UpLift Counselor, please contact your Guidance Counselor.
  • CASSY Counseling - Ms. Hylbert will be in contact via telehealth with current clients.  For any students in need of on-going support, please contact your Guidance Counselor.
Prospect High School ensures that all students with exceptional needs are provided a free and appropriate public education and related services in the least restrictive environment. CUHSD, and by extension Prospect,  coordinates with school districts within the Special Education Local Planning Area (SELPA) and the Santa Clara County Office of Education (SCCOE) to provide a continuum of services for students with special needs who are of high school age.  Please visit the webpage to get in contact with your student's case manager.
For more resources, check out our CUHSD page
General Mental Health Resources
Suicide Prevention & Student Support Phone Lines
Substance Abuse Treatment Services
Child Protective Services
Community Counseling Support (Sliding Fee Scale)
Emergency Youth Housing
LGBTQ Resources
Family Services
Local Community Resources
Transitional Age Youth (Ages 14-25)
Emergency Food & Shelter
Servicios de Crisis
  • Norte del Condado: 650-494-8420
  • Sur del Condado: 408-683-2482
Parent/Guardian Support
  • Uplift (EMQ) Crisis Team (Santa Clara County) provides free in-home suicide assessment and safety planning: 408-379-9085 or 1-877-412-7474
    • Eligibility re-determinations waived for 90 days
    • Through 6/17/2020 any or partial month benefits received shall not count towards 48-month time limit
    • New applicants encouraged to apply online or 1-888-999-4772
    • Eligibility re-determinations waived for 90 days 
    • Eligibility re-determinations waived for 90 days
    • New applicants encouraged to apply online or 1-88-999-4772   
Women, Infant & Children (WIC)
    • In-person office visits suspended until April 7th
    • Apply for WIC by phone
    • Benefits issues remotely                 
Department of Motor Vehicles (DMV)
    • 60-day discretionary period for law enforcement in their enforcement of driver license and vehicle registration
    • No walk-in service. Appointment-only service
    • Behind-the-wheel tests canceled for 30 days
    • Extended office hours and Saturday service suspended
    • For more information,
EDD Unemployment Insurance (UI)
    • Unemployment payment period extended
    • Federal government added $600 per week
    • Reduced work hours including school closure impacted work hours
    • Self-employed can apply (prior job contribution and can be misclassified as an independent contractor)
    • For more information,
EDD State Disability Insurance (SDI)
EDD Paid family Leave (PFL)
Internal Revenue Service

Federal Student Loans
Social Security Administration
    • In-person services provided at local offices suspended
    • Limited, critical services offered via phone, mail and online
    • Pre-scheduled appointments will be by phone and pre-scheduled hearings will be by phone
    • Deadline extensions wherever possible,
    • For more information,
Small Business Loan/Relief/Grant
Paycheck Protection
    • Loan payments will be deferred for six months
    • If you maintain your workforce, SBA will forgive the portion of the loan proceeds that are used to cover the first 8 weeks of payroll and certain other expenses following loan origination
Catholic Charities of Santa Clara County is leading the charge to serve our county's undocumented immigrants.  Please call the Toll Free Hotline: 866-490-3899 for more information regarding their DRAI program.  
Key Facts
  • Program period: Monday, May 18 to June 30, 2020
  • Days of operation: Monday through Saturday
  • Hours of Hotline: 8:00 a.m. to 8:00 p.m.
What Is This Program?
  • The State of California will provide one-time disaster relief assistance to adult undocumented immigrants impacted by the COVID-19 pandemic.
  • This program is funded by the State of California.
  • The program is for adults who are ineligible for other forms of federal unemployment or pandemic related assistance, such as the CARES act or unemployment benefits.
For more information and resources, please go to their website - Catholic Charities of Santa Clara


    • No termination to service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic
    • Waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus for 60 days
    • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic
    • Maintain public Wi-Fi hotspots
    • For more information,
    • No termination to service if unable to pay bill due to the coronavirus
    • Waive late fees incurred because of economic circumstances related to the coronavirus
    • Effective March 17: Per-minute calling rates for international long distance calls to countries identified by the Center for Disease Control as Level 3 are waived through 5/31/20.
    • Customers still responsible for any monthly charges for add-on international long-distance calling plans
    • Effective March 18: Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost
    • Customers will receive an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost
    • For more information,
T-MOBILE & Metro
    • T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming)
    • Working with our Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months
    • Increasing the data allowance for free to schools and students using our Empower ED digital learning programs to ensure each participant has access to at least 20GB of data per month for the next 60 days
    • Offering free international calling for ALL current T-Mobile and Metro by T-Mobile customers to landline
    • Coming soon:  Provide T-Mobile and Metro by T-Mobile customers on smartphone plans with hotspot data an additional 20 GB of mobile hotspot / tethering service for the next 60 days     
    • For more information,
    • Waive late fees for 60 days from March 16, 2020 to May 13, 2020
    • No termination of service to a customer who's been impacted by the events involving the Coronavirus
    • Customers who are experiencing a hardship should call customer service team to discuss available options
    • Free international calling to countries identified by the CDC as level 3 impacted by the coronavirus effective 3/18 through the end of April. This is available to wireless postpaid consumer and small/medium business customers, and landline home phone customers
    • For more information,